Ex-Talk Talk boss Dido Harding is the wrong person to lead the NHS’s Covid-19 Tracing App

Few would disagree there is a lot riding on the NHS’s Covid-19 Tracing app.

Will it work? Is it safe? Will anyone actually use it? Will it help England get life back to normal.

Currently being tested in the Isle of Wight, the NHS Covid-19 Tracing app uses the Bluetooth capabilities in smartphones to keep records of whom a person meets. If a user or contact declares they have become ill it will send notifications to everybody on that list advising them to self-isolate.

Whether it can help crush the Covid19 curve remains to be seen, but privacy campaign groups have already opposed its introduction.

Harriet Harman, the chair of the joint committee on human rights, said government assurances on privacy were “not enough”.

“The contact-tracing app involves unprecedented data gathering. There must be robust legal protection for individuals about what that data will be used for, who will have access to it and how it will be safeguarded from hacking.”

Clearly, the government’s choice to lead this project must be a careful choice. If it is to be successful, It needs to be someone able to balance an understanding of health tech with our acute need for privacy and security over our personal data

Regrettably, the government’s choice is an ex CEO who’s single most famous act as a boss was to run a firm which suffered a catastrophic cyber attack that wiped £24 million worth of revenue off its balance sheet.

Former Talk Talk boss Dido Harding, for it is she, has just been named by the British Government chief of its coronavirus test and trace programme with responsibility for overseeing contact tracing.

Baroness Harding, you will recall, is the former boss of broadband provider TalkTalk after a career in consulting at McKinsey.

Wikipedia tells us that while she was CEO of TalkTalk, the internet provider suffered the worst cyber attack in its history, affecting 157,000 customers in 2015.

The attack cost Talk Talk around £77m. The firm lost 42,000 broadband customers and 31,000 TV customers in a single year.  Revenues fell from £459m to £435m while the company’s share price dropped almost 30%.

TalkTalk was fined £400,000 by the UK’s Information Commission for the hack, a ransomware attack that in the end saw two hackers arrested.

In a notorious BBC interview after the attack, Harding was forced to admit that the “honest truth” was she did not know if the data stolen was encrypted or not.

It emerged she did not listen to the chief information officer or the other senior IT staff that quit the company while she was there; nor did she listen to the security consultant who warned the company about their feeble cyber-security.

So what happened? As I reported back in 2015, under Harding’s reign, TalkTalk’s retail market share shrunk by nine percentage points. As a result, TalkTalk had to make cuts. Harding promised to take £140m out of the cost base by 2017.

Given the need to trim costs, was data security not a priority for TalkTalk? Harding said no.

“With the benefit of hindsight, were we doing enough? Well, you’ve got to say that we weren’t,” she told The Independent.

Eighteen months after the hacking fiasco, she was out, but not receiving £2.81m for her efforts.

After throwing the world’s leading epidemiologist Neil Ferguson under the bus for breaking the lockdown rules he recommended, the government is obviously finding it hard to recruit top calibre candidates to run critical projects. What other reason could there be for employing someone to run the NHS contact and tracing app whose career is a byword for security breaches?

A member of this government once declared himself tired of experts. That being the case, I think Harding would seem the perfect choice.

Posted in: Infographic of the day | Leave a Comment

What’s your business strategy for the “new normal”? Is it as bold as Jeff Bezos’? I bet it isn’t

Today’s US jobs report has shown that every employment sector has been effected by the Corona Virus pandemic – from airlines to zoos. Put another way, Covid-19 is scrambling the model for every business going.

So nows the time for all those folks with the word “strategy” in their job title, to, you know,  come up with one.

Generally speaking, strategy is a firm’s answer to the following question:

What can we do that is really hard?

Last week Amazon’s CEO rJeff Bezos revealed his strategy: on an investor call he outlined a vision for at-home Covid tests, plasma donors, PPE equipment, distancing, additional compensation, and protocols to adapt to the new post Covid  world.

Jeff Bezos is developing the earth’s first “vaccinated” supply chain. The cost? $4billion. Few other firms have the pocketsor the nerve to follow Amazon down this path. That means any customer, vendor, supplier or worker who wants a near-virus-free supply chain, will have a selection set of one: Amazon.

Put anther way, Bezos is planning to offer Amazon Prime members home testing kits at massive scale. Now that’s strategy!

Posted in: Infographic of the day | Leave a Comment

Forget Boris Johnson, the UK economy will reopen only when the public is ready

As Boris Johnson readies himself to announce some relaxation of lockdown restrictions this Sunday, it is easy to lulled into a false sense that politicians such as Johnson and even Donald Trump are calling the shots when it comes to lifting restrictions put in place in answer to the Coronavirus pandemic.

However, surveys and data confirm that is not the case. It is the public who will decide when, where and how the lockdown ends, if end it does.

Weekly surveys of thousands of Americans by the Democracy Fund + U.C.L.A. Nationscape Project have found that a majority of Americans wouldn’t eat in a restaurant, go to the movies or return to a shopping mall even if they were now told they could.

What’s more, in many states businesses and private individual had already begun to effectively withdrawing from the economy before Trump ordered a lockdown. In Georgia for example, the economy was winding down before a stay at home order was put in place.

And in a few states, the economy collapsed even though no stay at home orders were ever introduced.

It also seems the case that official pronouncements will have limited power to open the economy back up. In some states that have already begun that process, like Georgia, South Carolina, Oklahoma and Alaska, the same daily economic data shows only meagre signs so far that businesses, workers and consumers have returned to their old routines.

Where does that leave Boris Johnson?  He would be advised to attempt to second guess the national mood. If UK citizens are afraid of a public health crisis that still feels out of control, the economy will not reopen, whatever Johnson says.

Posted in: Infographic of the day, Uncategorized | Leave a Comment

Cities are deadly

Furthr’s charts and heatmaps show that when it comes to Covid19, cities are deadly.

In the UK, the bulk of cases are in the most populous places such as London and Birmingham, as our heat map shows.

But by far the deadliest city is New York.

Posted in: Uncategorized | Leave a Comment

South Korea estimates it will take two years for life to return to “normal”

This week the UK government will preview guidelines to help individuals and business return to work in the age of Covid-19.

He rules may resemble those already introduced in South Korea, a country that has been relatively effective at containing the spread of Covid19. (The Korea Centres for Disease Control and Prevention (KCDC) reported just six new cases on Friday.)

Last week, South Korea outlined their guidelines for a return to a post-coronavirus “new normal” which included flexible working, bookings on public transport and quick restaurant meals. It is estimated a return to normality will take two years.

Workplaces are strongly recommended to use video conferences, online training, remote work and flexible hours.

Passengers on public transport need to wear a mask and try booking a seat in empty rows, while mobile payments should be used for taxis.

The guidelines urged people to spend minimal time at restaurants and cafes and use individual plates to share food. The owners of the businesses should place seating apart, divided by partitions if possible, and actively promote takeout and delivery services alongside online payment.

Private academies and religious facilities are strongly advised to provide hand sanitisers but no food.

South Korea’s stock market has bounced back and bond inflows lead Asia, as investors bet on Seoul’s handling of the crisis.

Posted in: Infographic of the day | Leave a Comment

Public transport is going to be very hard to “unlock”

Next week Boris Johnson will lay out plans for re-opening the UK economy, unofficially known as the “unlock.”

The CEO of Sainsbury’s suggested this week one timeline might include a partial unlock in late June with business disrupted until mid-September.

Whatever Johnson comes up with, it’s likely to be difficult. The retail sector has been bruised, aviation is in trouble, schools have been disrupted. While we all hope for a return to business as usual, it is not going to happen.

One of the key challenges will be public transport. A study from China showed that after catching COVID-19 at home, public transport was the next most infectious place for victims of COVID-19.

 

 

 

 

 

 

 

 

In the new normal it is likely emergency measures forced on many firms will form a part of future thinking and many businesses will wonder if large city offices are worth forcing staff onto crowded public transport. Staff will demand more flexibility from employers,

Initiatives such as France’s attempts to encourage people to cycle to work may also help ease the strain.

But the fact is every day in London the tube transports two million people. Even with changes in working  and commuting habits the Tube is likely to be overwhelmed once restrictions are relaxed.

The London Strategic Coordination Group have war-gamed what will happen if the tube is reopened using current social distancing measures.

London’s transport network, which has 7,000 furloughed staff, would need three to four weeks to prepare, according to the briefing.

Maintaining a 2m (6ft 6in) social distance would reduce the capacity of the London Underground to 15% of normal levels, and buses to 12%.

The briefing also says traffic congestion could increase if people opt to use their cars, and it concludes there would be “no ability to get all children to school by bus”.

Posted in: Infographic of the day, Uncategorized | Leave a Comment