In 2019, it’s all about Voice

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If you want to reach families, Voice is the way to get into the heart of the home.

According to Amazon’s data, most people put their Alexa’s in the kitchen, for hands free internet use. (Great to make a music selection while cooking.)

And unlike a computer it is not just you and a screen, the whole family joining in.

2019 will be the year of Voice – the smartphone for the next decade – and it will have profound knock on effects.

The success of Voice will make Amazon the most valuable company in the world – easily surpassing Apple – with a one trillion market capitalization.

FMCG companies will merge as they realize that Voice is a nightmare for them – it’s Amazon’s attenpt to disintermediate brands. (Ask Alexa for batteries and the only choice Alexa offers you are Amazon’s own Amazonbasics brand. Sorry, Duracel, you are screwed.)

Even the mighty Netflix will stumble as Amazon threatens to outspend them on original content.

 

 

 

 

 

 

 

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The new agency model: teach a man to fish

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The ad agency model is in trouble. In the last year alone, the world’s biggest ad conglomerate WPP has seen a 42% drop in its share price. 

At the same time Facebook and Google’s share of the ad market has been growing while management consultancies have been acquiring ad agencies (Accenture acquired 10 agencies in 2017.)

Most in the ad agency world agree that  the dominance of the TV ad as the key unit of advertising is coming to an end.

I would argue that the idea of a full service agency may be dying with it.

Digital has made the media world  too fragmented and diverse for clients to believe that one ad giant has all the answers.

Instead there are an increasing number of bespoke set ups that will break off a particular piece of the professional services/agency pie and specialize in it, giving clients a chance to mix and match to their specific needs rather than buy the whole package offered by the swollen ad giants.

Here are some interesting examples. This is not meant to be an endorsement, by the way,  just food for thought.

Conversion.com will improve your conversion
Bullish will accelerate your growth
Gin Lane will launch a Digital Native Vertical Brand

Wonder provide great consulting-style research, with no frills
Catalant help build a ‘flexible bench’ of ex-consulting talent

Made By Many drive change by making new products
Adaptive Lab build beta business
KBS Albion work with teams to build a new future for their business

In each case, by working alongside clients’ teams, they’re effectively building their client’s capability rather than fostering a dependency on an external agency.

And that is pretty interesting.

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Traffic vs audience. Only one of these will build your business

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The entire SEO industry is predicated on the idea that traffic is good.
An SEO company will fiddle with your website to drive clicks to your site. If they are sophisticated they will target a group, say, women in their 30s.
What you will get, however, is a series of generic posts designed to appeal to women in their 30s. Clicks will go up, but will your business be any better off?
I think it is doubtful.
There are only two firms who can monetize traffic. One is called Google and the other is called Facebook. Perhaps you have heard of them. They have scale.
Everyone else needs audience.
Audience means folks who come back for more. Folks who actually like what you do and prefer it over the stuff that your competitors do.
I worked for Youtube for a short time and while there I came across a talk by the guy who makes Carpool Karaoke. (His name is Adam Abramson.) He said they only counted a viewer if they clicked on another carpool video after watching the first.
Then they were audience, not just traffic.
He knew, you can build a business on audience. But you can’t do much with traffic, as Buzzfeed are finding out.
 When I am designing brands, building websites, creating content for use online and on social for other businesses, I always think audience NOT traffic.
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Instagram users are miserable; FaceTime users are not, says new study

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Data from Moment, an activity-tracking app, shows that it is possible for light social-media consumers to be content, says The Economist.

Each week it asks its 1m users whether they are happy or sad with the amount of time they have spent on various platforms.

Nearly 63% of Instagram users report being miserable, a higher share than for any other social network.

They spend an average of nearly an hour per day on the app. The 37% who are happy spend on average just over half as long.

The happiness rate is much higher for FaceTime (91%), a video-calling app, and phone calls (84%).

When it comes to social networking, actual conversations are hard to beat.

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