Facebook and KLM airlines have announced a partnership that will allow KLM customers to receive flight confirmations, boarding cards, reminders, flight status updates, and customer service through Facebook’s Messenger app.

At its F8 developer conference last year, Facebook first unveiled plans to expand Messenger beyond a simple messaging app and into a platform — one that can be used to power and underpin lots of third-party services.

Messaging is this year’s hot opportunity on social.

Need social media training? Contact Furthr’s Andy Pemberton today

 

Posted in: Digital Training, Infographic of the day