My friend is a pilot. He travels all over the world. Yesterday he was telling how shocked he was to realise he could use Uber in India – to travel from the airport to his hotel.
Not only was it more reliable than local taxis, he gaped, it was cheaper too.
Terrible new logo aside, Uber is a phenomenon. The ride-hailing company that is valued by investors at more than $60 billion began as a luxury service. The magic of Uber was that it used its growth to keep cutting its prices and expand its service. Uber shifted from a convenient alternative to luxury cars to an alternative to taxis to, now, a credible alternative to owning a car.
Pretty soon others thought they could use the same model for a whole range of services. Thus bag the on-demand app boom. A battalion of companies were founded in the last few years to get stuff done for customers in the real world, like food delivery, grocery shopping and parking.
But now, according to the New York Times, that dream is over.
Across a variety of on-demand apps, prices are rising, service is declining, business models are shifting, and in some cases, companies are closing down.
Why?
Uber’s success was in many ways unique. For one thing, it was attacking a vulnerable market, says The New York Times. In many cities, the taxi business was a customer-unfriendly protectionist racket that artificially inflated prices and cared little about customer service.
But how many other markets are there like that? Not many.
Last year the grocery-delivery start-up Instacart lowered prices because it thought it could extract extra revenue from supermarket chains, which were attracted to the new business Instacart was bringing in.
Instacart’s revenue grew by a factor of six since the start of 2015, and it has been able to use data science to find efficiencies in its operations. But the revenue from supermarket chains wasn’t enough to offset costs, so in December, Instacart raised delivery charges to $6 from $4 for most orders.
The median American wage is around $20 an hour, so a fee of even a few dollars is a costly premium.Or put another way, this is not a mass market business. You are paying a premium for a convenience – which is hardly an innovation. That is the way the world has always worked.
Instacart has also reduced pay for some of its workers.
Need social media training? Contact Furthr’s Andy Pemberton today
Posted in: Digital Training, Infographic of the day | Leave a Comment