February 25, 2016
This week, Facebook offered more reactions to posts than likes with a series of emojis dubbed love, haha, wow, sad and angry.
This provides brands additional ways to measure the quality of fan engagement, rather than simply quantity.
For marketers, that could mean weighing reactions; for example, a love or a haha could be worth more than a like.
Sad and angry reactions could mean count as negatives against overall engagement.
But that might be a mistake. Engagement means connecting with the emotions of the user. The truth is that negative engagement is engagement too.
Newspapers and Jeremy Clarkson know that if you want people to love what you do, you must risk s other people hating it. This is an irreducible law of content. Content marketing often fails because brands don’t feel the same way.
A negative reaction freaks them out.
In theory the varied reactions offered on Facebook means brands can use Facebook as a database for consumers’ response to brand campaigns, or even an experimental arena for predicting the success of creative before backing it with ad dollars.
On average, more than 70% of a brand’s social traffic is derived from Facebook.
Interested in a free content strategy day for your brand? Contact Andy P right now.
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